About SATUCC
We are the voice of call centre workers across South Africa. United in purpose, we stand for fairness, dignity, and respect in every conversation.
Your RightsOur Priority
Fair WagesBetter Lives
Strong RepresentationStronger Workers
A Union ThatWorks For You
Standing Together For Change
The South African Trade Union of Call Centers (SATUCC) organises employees working in call centres and contact centres across the country — from agents and consultants through to team leaders and support staff.
We advocate against unfair labour practices, unfair discrimination and unfair dismissals through representation at the CCMA and the Labour court. In the workplace where we are a representative union, we bargain for better wages and salaries, shape the policies that regulate conduct in the workplace and challenge the perpetual state of pay queries that continue to permeate across the industry.
Our Vision
To organize and empower all call center workers, fostering a respectful, fair and equitable work environment, where every employee’s rights are protected, voices are heard, and opportunities for growth and wellbeing are realized.
Our Mission
Our mission is to empower and protect the rights of all call center workers by advocating for fair wages, safe working conditions, and respectful treatment. We strive to unite employees across the industry to foster a supportive community that champions job security, professional growth and work-life balance.
Core Principles
- Integrity and Transparency
- Solidarity and Unity
- Accountability
- Respect and Dignity
- Equity and Inclusion
Meet The Team Leading The Movement
[Name to be confirmed]
National President
Placeholder profile. Leadership biography to be supplied by SATUCC.
Sivuyile Mnyakwe
General Secretary
Last-year student at the University of South Africa (UNISA), Bachelor of Arts in Politics, Philosophy and Economics.
[Name to be confirmed]
Deputy President
Placeholder profile. Leadership biography to be supplied by SATUCC.
[Name to be confirmed]
National Treasurer
Placeholder profile. Leadership biography to be supplied by SATUCC.
Key Milestones
2024 Founded
Call centre employees come together to establish a union focused on their sector.
2026 Registered
SATUCC is registered with the Department of Employment and Labour.
Be part of a movement that puts workers first.
Together we can build fair workplaces, secure better wages, and create a stronger future for all.
Membership Fee: R65